Contact Us

If you wish to contact us, please review the frequently asked questions below. Click on a question to see your answer.
If your question has not been answered, please contact us using the details at the end of this page.

WHAT DO I DO IF I LOSE MY CARD?

If you lose your card or it becomes damaged you can contact PAUL UK to order a new one. We’ll cancel your old card and issue you a new one transferring all your points to your new account. Your new card will arrive within 5-7 working days.



HOW DO I CHANGE MY ADDRESS / DETAILS?

Login to your PAUL UK Account and you can manage all your account details at www.paul-uk-loyalty/Register.aspx.



HOW WILL PAUL UK COMMUNICATE WITH ME?

If you chose not to receive discounts and special offers, we will be unable to send you product information on discounts and special offers. However, you can change your details online: Login in to my account to change your contact preferences.



WHAT DO I DO IF MY CARD DOESN’T ARRIVE?

If your card has not arrived after 14 days, please use the contact details below to inform us that you have not received your card.



HOW CAN I CHECK MY CARD BALANCE?

To check your card balance, please login to your account for a balance update. Your card balance is updated immediately.



WHAT WILL HAPPEN TO MY CARD IF I DO NOT USE IT?

We are entitled to cancel your PAUL UK loyalty card if you do not use your card for a period of 12 months or more.



I NO LONGER WANT TO BE A PART OF THE SCHEME – WHAT DO I DO?

If you no longer want to be a part of the PAUL UK loyalty scheme, please contact PAUL UK via email and we will arrange for the account to be closed in accordance with the Terms and Conditions of the card.



I WOULD LIKE TO LEAVE FEEDBACK – WHAT SHOULD I DO?

We hope you are satisfied with how we run the PAUL UK loyalty scheme and benefit from the great deals and discounts associated with it. However, if you do have a comment please do not hesitate to contact us and we will do everything we can to resolve any issues you may have.



PAUL UK Customer Services

Please ensure you include your PAUL Loyalty Card card number in all correspondence with PAUL UK.